Objective:

Participants will acquire the necessary knowledge for the effective management of administrative processes within an organization. By the end of the course, participants will be able to identify key administrative processes, design and improve processes, and apply tools and techniques for process management in their organization.

Course Outline:

• Introduction to administrative process management

• Identification of key administrative processes

• Process design and improvement

• Tools and techniques for process management

• Implementing process improvements

Duration: This course is 8 hours long.